Return policy
Return & Refund Policy
Shift & Send | Racing Apparel
Last Updated: November 11, 2026
At Shift & Send, we take pride in creating unique, racing-inspired apparel for gearheads and motorsports enthusiasts.
Because our products are printed on demand specifically for each customer, our return and refund policy differs from that of traditional retail stores.
Please review the following information before placing your order.
Made-to-Order Products
All Shift & Send apparel is produced specifically for you after your order is placed.
Because each item is made to order, we generally do not accept returns or exchanges for:
- Ordering the wrong size, color, or style
- Changes of mind or buyer's remorse
- Personal preferences regarding fit
- Accidental orders after production has started
We strongly encourage customers to review the product description, sizing chart, and color selection before completing their purchase.
This policy does not limit any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
We want every customer to receive the product they ordered in excellent condition.
If your order arrives damaged, defective, misprinted, or different from what you purchased, please contact us within 30 days of delivery.
Include the following information:
- Your order number
- A description of the issue
- Clear photographs showing the problem
After reviewing your claim, we will work with our production partner to arrange an appropriate resolution, which may include a replacement or refund at no additional cost.
You will not be required to return a defective item unless we specifically request it and provide instructions.
Wrong Size or Color Ordered
Because our apparel is custom-produced after purchase, we generally cannot offer free replacements or refunds when the customer selects an incorrect size or color.
Please refer to the size chart included with each product listing before ordering.
If you need assistance selecting a size, contact us before placing your order.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We may be able to make changes or cancel an order before it enters production.
Once production begins, cancellation or modification may no longer be possible.
Refund Processing
When a refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider.
Processing times may vary by financial institution.
Lost or Missing Packages
If your order is marked as delivered but you have not received it, please check around your delivery location and contact the shipping carrier.
If your package appears lost in transit, contact us with your order number so we can investigate with our shipping partner.
Confirmed shipping or fulfillment errors will be reviewed for an appropriate resolution.
Color and Print Variations
Product colors may appear slightly different depending on screen settings, lighting, garment material, and printing methods.
Minor variations that fall within normal printing tolerances are not necessarily considered defects.
However, significant printing errors, missing graphics, or incorrect products may qualify for a replacement or refund.
Contact Us
If you have a problem with your order, we're here to help.
Shift & Send Customer Support
Email: shiftandsendusa@gmail.com
Please include your order number when contacting us about an existing purchase.
We aim to respond to customer inquiries within 1–2 business days.
Thank you for supporting Shift & Send, an independent brand built for racers, gearheads, and automotive enthusiasts.
SHIFT & SEND — BUILT FOR RACERS. DESIGNED FOR GEARHEADS.